Cancellation Policy

Membership Fee
If you have not used the service, you can cancel your membership at anytime and ScooterGuy LLC will prorate your charges and refund balance. If you have used the service, the prorated credit will be reduced by the difference of non-member to member price for each service.

Annual Memberships are automatically renewed on anniversary date.

Night Pickup
Any reservation cancelled after 8:00p.m. and 90 minutes prior to the reservation will incur a $5 “After 8″ charge.   Within 90 minutes our policy remains the same.

If you cancel 90 minutes within to your reservation time, you will be charged $25. If you cancel within 30 minutes of your reservation you will be charged $35.  If you cancel at time of reservation or are a no show, you will be charged full ride plus $10 tip. If driver is going to be over 30 minutes late, client has opportunity to cancel @ no charge

Scooter Patrol, Rent-a-Driver and Auto Drop

If you cancel 2 hours within your reservation time, you will be charged 50% of your reservation. If you cancel 60 minutes within your reservation time, you will be charged 100% of your reservation. If you cancel at time of reservation or are a no show, you will be charged 100% of your reservation plus $10 tip/hour/driver requested.